General
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How do I get a refund?
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Do I need to collect my tickets if I book online or via the app?
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How do I find out if a film is on sale?
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When will films be on sale to book?
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What are the current film classifications?
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Why are some films not shown at my local Cineworld?
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How can I change my booking?
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What are £1 Family Films?
Child and Family Tickets
Applying for Unlimited
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How do I apply for an Unlimited card online?
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What are the different Unlimited membership groups?
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Can I change my Unlimited membership group?
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Can I use my Unlimited card at a cinema in a different UL group?
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What are the uplift charges for the Unlimited groups?
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Can I subscribe for Unlimited Membership if I am younger than 16 years old?
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How do I sign up for Unlimited Membership using a Gift Voucher?
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Can I pay for someone else's Unlimited membership?
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Are there any specific requirements for my Unlimited card photo?
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What payment methods do you accept for Unlimited?
Digital Unlimited
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How do I get a digital Unlimited card?
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How do I use the digital Unlimited card?
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Can I sign up for Unlimited via the mobile app?
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Can I manage my Unlimited membership via the mobile app?
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I have opened the app and my digital card is not displayed?
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Can I use the digital Unlimited card instead of my plastic card?
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I am under 16 years old, can I use the digital Unlimited card?
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Can I continue using my plastic Unlimited card?
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How can I order a replacement physical Unlimited card?
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What if I still require a physical Unlimited card?
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How do I reset my password?
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Can I cancel my membership through the app?
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If I sign up to Unlimited, will I still receive a physical card?
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How do I update my photo on my digital Unlimited card?
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Who do I contact if I have an issue with my digital Unlimited card?
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My phone won't allow me to download the Cineworld app
Payments & Freezing your Membership
Unlimited Card Bookings
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How do I make a booking online with my Unlimited card?
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Can I book online?
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What films can I book in advance?
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Can I book in advance at the cinema?
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Can I upgrade to special seating?
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How many movies can I book in advance with my Unlimited card?
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How do I cancel an online booking?
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Can I make changes to an existing booking?
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When can I collect tickets I booked online?
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Can I collect tickets at the cinema if I have booked them online?
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What do I need to collect my advanced booking tickets?
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Do I need to collect physical tickets at the cinema?
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Can I book tickets for a cinema outside of my membership group online?
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What is the Friends & Family list?
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How do I add people to my Friends and Family list?
Recommend a Friend
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What is Recommend a Friend?
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Who can benefit from the Recommend a Friend offer?
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How can I Recommend a Friend to Unlimited?
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When can I apply for a Recommend a Friend code?
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What are the benefits of Recommend a Friend for me?
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What's in it for my friend when they use my Recommend a Friend code?
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How many friends can I Recommend?
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How and when will I receive my free months?
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What happens if I cancel my membership?
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What happens to my free months if my Recommend a Friend cancels?
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My friend has given me a code - what do I do?
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I have signed up to UL using a code, how do I get my free month?
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Why doesn't my Recommend a Friend code work?
My Cineworld
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What is MyCineworld?
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How do I register for a MyCineworld account?
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When do I receive My Cineworld newsletters?
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Are my personal details safe with MyCineworld?
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Is booking quicker with a My Cineworld account?
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I'm an Unlimited member. Can I benefit from My Cineworld?
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Can I make a Group booking with My Cineworld?
Unlimited Partner Restaurants
Accessibility
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Are your cinemas wheelchair accessible?
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Do you accept CEA cards?
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How do I book a wheelchair user ticket?
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What are Autism Friendly screenings?
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Do you have Changing Places in your cinemas?
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Does Cineworld offer Dementia friendly screenings?
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Does Cineworld offer Subtitled Screenings?
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How do I find Subtitled Screenings?
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Do your screens have Audio Description facilities available?
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Do you provide Hearing Loops?
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Are assistance dogs allowed in the cinema?
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Do you allow Emotional Support Animals in your cinemas?
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I'm not able to use an Unlimited digital, can I have a plastic card?
Third Party Vouchers
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What is a third party voucher?
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How do I use my third party voucher?
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What happens to my voucher if I need to make a change to my booking?
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What happens if my booking is cancelled by Cineworld?
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What if I change my mind after purchasing a third party voucher?
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My booking timed out and now my voucher shows as redeemed, but I’ve not received a confirmation email
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Can I use third party vouchers to book directly in cinemas?
Gift Vouchers
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Do you sell Cineworld gift cards / gift boxes?
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How do I check the validity of my Cineworld Gift Card or e-Gift Voucher?
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Can I be refunded for any remaining balance left on my Cineworld Gift Card after it has expired?
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Can I use my Cineworld Gift Card to partially pay for a purchase?
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What do I do if I change my mind about the Gift Card, e-Gift Voucher, Gift Box or e-Gift Box I have purchased?
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Which of your cinemas will be selling the Christmas and Unlimited gift boxes?
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Can I order my Christmas or Unlimited gift box online?
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What is the Unlimited Gift Box and how much does it cost?
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How do I book with my gift card?
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How do I check the balance of my gift card?
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Can gift cards be used for Event Cinema screenings?
Other questions
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How do I report lost property?
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What can I do if I have a complaint?
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Can I bring in my own food and drink?
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How long are adverts & trailers?
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Why am I not receiving Cineworld email communications?
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How can I check a cinema has merchandise left?
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Does this website use cookies?
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Is smoking and/or vaping permitted in cinemas?
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How do I make a charity donation request?
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Do you still offer My Cineworld Plus?
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Can I take bulky items into the auditoriums?
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Where can I get the nutritional information on the products sold in your cinemas?
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Hot Bites - Basildon, Milton Keynes and London: Leicester Square
Private Hire
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How much is it to hire a screen?
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How long are private hire quotes valid for?
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What do I do if I need to cancel my Private Hire booking?
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Can I hire multiple screens or the whole cinema?
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How many people can I invite to my Private Hire screening?
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How do I contact the Private Venue Hire team?
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How do I make changes to my Private Hire booking?
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Is there an age limit for guests attending Private Hire screenings?
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Can I hire special format screens for Private Hire?
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Im a corporate customer and interested in booking a venue or screen for a conference, premiere, multimedia screening.
Summer of Surprises
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What is Summer of Surprises?
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How long will Summer of Surprises be running for?
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What prizes can be won?
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When can prizes be redeemed?
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Are items bought from Starbucks included in this promotion?
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How do I redeem my prize?
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What if I lose my scratch card?
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Can I use multiple scratch cards in one visit?
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What cinemas are included in this promotion?
